faq

 

where are the products made?

Product concepts, textures and colors are thought out and chosen in Paris. For the make-up, the NABILLA BEAUTY team then works in close collaboration with an Italian supplier since it is in his factory that they will then be manufactured in large quantities. This is why it is written MADE IN ITALY on the pack, as European law requires. For our makeup remover, we work with a French laboratory located in the South of France.

are the products tested on animals?

We also made sure that no tests were performed on animals in accordance with European cosmetic regulations. The CRUELTY-FREE label comes from the United States, and it is paying. It should be noted that animal tests are still carried out to this day in certain states in the United States and in China. If we do not have this logo, it is because in Europe it is by essence prohibited to perform animal tests on cosmetic products.

what is the composition of the ingredients?

For each product, we display its composition in its product sheet. To find it, go to the product sheet. You are automatically on the DESCRIPTION tab. Choose the COMPOSITION tab and you will find the ingredient listing.

how long can the product be used once opened?

On each product, there is a small logo with an open book and a number: 6M, 12M, 24M. This is actually the length of time the product is safe after opening and can be used without harm to the consumer. This is called DTP. It's on your packaging and on the bottom or back label, please contact us if you have any doubts.

are the products vegan?

A product is said to be Vegan when it does not contain any ingredient or trace of animal origin. We cannot say that our matte lipsticks are Vegan because they contain beeswax, which comes from the beehive. This ingredient is often present in lipsticks to make them more comfortable.

I hesitate between 2 shades, how to choose?

We have provided some information in the description tab to help you. Remember to read them! Go through the different photos on the product sheet where you can see swatches and photos of the mouth. Of course, a tint on the screen is always a little different; to help you, you will also be able to see on Instagram @nabillabeauty images of other people - we have stories too - who carry the hue. This is why you are also asked to share your looks with the hashtags #nabillabeauty or by tagging the brand. Also keep in mind that the shade on you may look different in the photo as it depends on the original lip skin tone. There is always a variation. In this context, as mentioned in the GTC, we cannot be held responsible for these variations..

my item is out of stock. when will the next restocking be?

We produce all of our products in limited edition, with small volumes. It is possible that some items will not be restocked. So as not to miss the release of your favorite products or a possible restocking, we advise you to subscribe to the Newsletter. So stay the first to know!

Can i exchange my product?

When the product is opened, if the small tamper-evident labels have been removed from the case, we cannot exchange or refund the product for hygienic reasons. & Nbsp; It is also often damaged and that would not allow us to resell it. Take the time to choose your shade and if you need help deciding do not hesitate to contact us.

My product is broken. what can I do ?

First of all, we are sorry for this incident which can unfortunately happen even if we have a quality production line. No one is safe from an incident. We suggest that you send an email to [email protected]  with photos. We will deal with the request on a case-by-case basis.

I just ordered. how long do i have to wait?

You first received an email confirmation of your order. Remember to check your spam folder if you haven't received it. We process requests the next day or two. During school holidays, weekends or holidays we do not deal every day, so you will have to wait a few more days. Then, delivery is usually between 5 and 7 working days from the time the package is shipped. This period may be longer if you are abroad. If you have any questions, please do not hesitate to contact us.

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